Installation, Demonstration and Servicing
Installation and Demonstration Support
We understand that a seamless experience with our products goes beyond their purchase. We are committed to providing comprehensive support for installation, demonstration, and servicing to ensure your satisfaction.
At Galaxy, our commitment to your satisfaction extends to our installation and demonstration support.
Video Call Installation
Each purchase includes a complimentary video call installation for a hassle-free setup. We offer ready-made video references for the installation of simpler instruments, ensuring ease and efficiency.
On-site Installation
For more complex instruments or for personalized assistance, our experienced service personnel are available to travel to your location. This service is available at a chargeable basis, ensuring expert setup and installation at your convenience.
100K+ Happy Customers
To schedule any installation service, please visit our website’s ‘Service Request’ page.
DIY Repair Advisory
We maintain an inventory of common spare parts in our warehouse for convenient component replacements. While spares are available for purchase, we strongly advise against self-servicing your instruments due to their complex nature.
Off-site Support
For cases where self-repair isn’t recommended or possible, instruments can be returned to us for specialized off-site servicing. This option is the most suitable and ensures the optimal care for your instruments.
On-site Repair
Our skilled service personnel can be dispatched to your location for on-site repairs. However, certain repairs may demand specific tools and controlled environments, presenting challenges for fixing certain electro-mechanical instruments on-site.
